We collect the information you provide when placing an order or leaving a review, such as your name, email, phone number, and order details. This information is used solely to process and fulfill your order, contact you regarding its status, and display approved reviews.
Payment information is processed securely through Base44 Payments and other supported payment providers (e.g. Cash App, PayPal, Zelle, Venmo, Square) and is never stored on our servers.
If truck location tracking is enabled by the business, your approximate location may be used to show you the distance to the food truck. This is optional and only used to enhance your ordering experience.
We do not sell or share your personal information with third parties for marketing purposes.
You may request deletion of your account and associated data at any time from the Account page. Deleting your account permanently removes your profile information.
Due to the nature of prepared food, all sales are final once your order has been accepted and preparation has begun. If your order has not yet been accepted or prepared, you may request a refund by contacting us promptly. If there is an issue with your order (e.g., incorrect or missing items), please contact us within 24 hours of pickup and we will make it right with a replacement or refund at our discretion.
For regular orders, you may cancel before your order is accepted. Once accepted and preparation has started, cancellations are no longer available. For pre-orders, cancellations and full refunds are available up to 24 hours before your scheduled pickup time. Cancellations within 24 hours of pickup are not eligible for a refund, as ingredients have already been prepped and smoker time reserved for your order.
If you have questions about this policy, please contact us using the details provided on our Contact page.